Terms of Service & Privacy Policy

Last Updated: October 26, 2023

Your trust is important to us. Here’s how we operate and protect your information.

Terms of Service

This document outlines the Terms of Service for Tech Riso's website and associated services. Your use of our website and services implies your agreement to these terms.

1. Acceptance of Terms

By accessing or using any part of the Tech Riso website or services, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

2. Description of Services

Tech Riso provides a range of PC specialist assistance, primarily focusing on Windows troubleshooting, remote PC repair, and educational content via our YouTube channel.

• Remote Support: Our technicians may remotely access your computer with your explicit permission to diagnose and resolve issues.
• YouTube Content: We offer free tutorials and guides on Windows maintenance and troubleshooting on our YouTube channel.
• Consultation: Personalized advice for PC performance and security.

3. Payment and Refunds

For paid services, Tech Riso operates on a transparent fee structure. We adhere to a "No Fix, No Fee" policy for most diagnostic and repair services, meaning if we can't solve your specific reported issue, you will not be charged for that particular service attempt. This policy does not apply to consultation fees or services where the solution provided meets the agreed-upon scope, even if further unrelated issues arise.

4. Limitation of Liability

Tech Riso will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Tech Riso has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; or (v) any other matter relating to the service.

While we strive for excellence, we cannot guarantee that our services will always be uninterrupted, timely, secure, or error-free. You are responsible for backing up your data prior to any remote support sessions.

5. User Conduct and Responsibilities

Users agree to:

• Provide accurate and complete information when requesting services.
• Refrain from using our services for any unlawful purposes or to transmit harmful software.
• Acknowledge and accept responsibility for any actions taken on their computer during a remote session under their explicit authorization.
• Respect our technicians and staff during interactions.

Privacy Policy

This Privacy Policy describes how Tech Riso collects, uses, and discloses your personal data when you visit our website or use our services.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

• Personal Data: When you contact us or request services, we may collect information such as your name, email address, phone number, and details about your PC issue.
• Remote Session Data: During remote support, we may view screen contents, access system logs, and collect diagnostic data related to your PC's performance. All access is strictly with your permission and we do not intentionally collect personal files or sensitive documents.
• Usage Data & Cookies: We collect data on how the website is accessed and used, including IP addresses, browser types, and pages visited, through cookies and similar tracking technologies. This helps us understand user behavior and improve our site.

2. How We Use Your Information

Tech Riso uses the collected data for various purposes:

• To provide and maintain our services.
• To notify you about changes to our services.
• To allow you to participate in interactive features of our services when you choose to do so.
• To provide customer support.
• To monitor the usage of our services.
• To detect, prevent and address technical issues.
• To communicate about our YouTube channel content and service updates.
• To improve and personalize your experience on our website and YouTube channel.

3. Data Security

The security of your data is paramount to us. We implement industry-standard security measures, including encryption during remote sessions and secure data storage policies, to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We regularly review our security practices to ensure your data remains safe.

4. Third-Party Services

We may employ third-party companies and individuals to facilitate our services ("Service Providers"), to provide the service on our behalf, or to assist us in analyzing how our service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

• Google Analytics: We use Google Analytics to track and report website traffic.
• YouTube: Our YouTube channel is hosted on YouTube's platform, and their privacy policies apply to your interactions with our videos and channel.

5. Your Rights

As a user, you have certain rights regarding your personal data:

• Access: You have the right to request access to the personal data we hold about you.
• Correction: You have the right to request correction of any inaccurate or incomplete data.
• Deletion: You have the right to request the deletion of your personal data under certain circumstances.
• Withdraw Consent: You can withdraw your consent for data processing at any time where consent was the legal basis for processing.

To exercise any of these rights, please contact us using the information provided below.